TErms & COnditions

Terms and Conditions – Zuri Beauty & Wellness

Effective Date: November 2025

Welcome to Zuri Beauty & Wellness (“Zuri BeWell”), a mobile massage and wellness service operating in Gauteng, South Africa. By booking a service with us, you agree to the following terms and conditions:

1. Bookings & Appointments

  • All appointments must be booked at least 24 hours in advance via our website, WhatsApp, or phone.

  • A 50% deposit is required to confirm your booking. The balance is payable upon service delivery.

  • We reserve the right to decline or reschedule appointments based on availability or safety concerns.

2. Cancellations & Refunds

  • Cancellations made more than 12 hours before the appointment will receive a full refund of the deposit.

  • Cancellations within 12 hours or no-shows will forfeit the deposit.

  • In the event Zuri BeWell cancels due to unforeseen circumstances, clients will receive a full refund or the option to reschedule.

3. Service Area

  • We currently serve Brakpan and surrounding areas. Additional travel fees may apply for locations beyond a 15 km radius.

  • Clients must provide a safe, clean, and private space for treatments.

4. Health & Safety

  • Clients must disclose any medical conditions, allergies, or injuries prior to treatment.

  • Zuri BeWell reserves the right to refuse service if a condition poses a risk to the client or therapist.

  • All equipment is sanitized before and after each session. Therapists follow strict hygiene protocols.

5. Client Conduct

  • Respectful behavior is expected at all times. Any inappropriate conduct will result in immediate termination of the session without refund.

  • Zuri BeWell maintains a zero-tolerance policy for harassment or misconduct.

6. Liability

  • While we take every precaution to ensure your safety, Zuri BeWell is not liable for any injury, loss, or damage arising from the use of our services unless due to proven negligence.

  • Clients are responsible for ensuring the treatment space is safe and accessible.

7. Privacy & Confidentiality

  • All client information is kept confidential and used solely for service delivery and communication.

  • We do not share personal data with third parties without consent, except where required by law.

8. Gift Vouchers & Promotions

  • Vouchers are valid for 3 months from the date of issue unless otherwise stated.

  • Promotional offers cannot be combined and are subject to availability.

9. Changes to Terms

  • Zuri BeWell reserves the right to update these terms at any time. Clients will be notified of significant changes via email or our website.

By booking a service, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.